Temporary Notice

Our courier partners have temporarily suspended reverse pickups until further notice. All returns will have to be couriered back by the client at their own cost. We understand and regret the inconvenience caused. 

Please fill in the return form below to receive details on email.


                            FancyPants Return Policy for Online Orders

Return requests are accepted via the return form only.

We have a 10 day return policy. In the case that you want to return a product, please fill in the return form given below within 10 days from the date of delivery of the product. The order number can be found in the confirmation email as well as text message from FancyPants. After we receive the form, we will respond via email within 1-2 working days (If you do not receive the email, please check your spam folder).

The products have to be unused and the tags have to be secure on the product. Any sign of usage (tears, scratch, stains, broken hardware or foul odor) will result in failure of quality check and rejection of the return.

Please try clothing articles with the tags on to check sizes. If you are happy with the product you can remove the tags and trot around town being a FancyPants. If you have removed the tags of the product, we cannot accept the return.

Shoes are not eligible for return unless it is a size exchange. Please try shoes at home or on a carpeted surface to ensure that if you need a size exchange, the shoes are in perfect condition to pass our quality check. Size exchange is subject to product availability.

All products bought in the SUMMER SALE 2021 are not eligible for return or exchange. All Sale purchases are final.

Products bought using a FancyPants credit code are not applicable for returns or exchanges. FancyPants allows one size exchange per a full priced product in any order. If FancyPants has provided one size exchange for a product, we cannot accept another return or exchange on that product.

All products bought on special offers (eg. Introductory Offer) are eligible for return or exchange (subject to size availability), but will have to be couriered back by the client at their own cost.

There will be no returns or exchanges accepted on Swimsuits, Cover-ups, Bikinis and any Body Essentials due to hygiene reasons.

We do not accept returns or exchanges on Accessories, Sunglasses and Jewelry due to the delicate nature of the product. Plating is sensitive to moisture, including water and sweat. Refrain from spraying perfume, hair spray or other chemicals once the jewellery is worn. Avoid contact with all liquids. 

We do not accept returns on International Orders due to high logistics costs. 

No returns or exchanges will be accepted on personalized, customized or modified products.

FancyPants very carefully creates products for each order and hence we DO NOT offer refunds on any order. We are happy to iwill issue a credit code for the amount paid (minus COD handling charge/logistics charges) upon receiving the product in unused and perfect condition. This code is valid in store (Bombay) or On-Line for a year from the date of issue. 

For any returned product that does not pass our quality check due to stains, tears, odour, broken hardware or any other damages, the return will not be accepted and we will ship it back to the client at an additional logistics charge of INR 200.

If any order placed using a credit code cannot be fulfilled by FancyPants, we will reissue the credit code (with the same expiry date as before).

A FancyPants credit code is applicable on our all products including the ones which are already on sale. It is valid up to a year from the date of issue.

If your code is below INR 3,000, it should be redeemed all at once. If you use the code for any value below the code amount, the entire code is void and the balance amount cannot be redeemed in any other way.
If your code is above INR 3,000, it can be split for a maximum of 2 different orders. To do this, please inform us within 24 hours of placing your first order using the code. We will not be able to split the code if we are not informed within the specified time frame.

Please note that till we do not receive full information from you, we will not process a return from our end. We do not accept any couriers that we are not already expecting to arrive. Please mention your name/order number on the package such that it is easily visible, we are not responsible for the return of the parcel if we cannot locate its origin or order number.

In case you receive a damaged piece, please email us at returns@fancypantsthestore.com with your order number and pictures of the damage in the product within 48 hours from the time of delivery. Please keep the tags intact. We will respond within 1-2 working days and dispatch a new piece as soon as possible.

On the time of delivery if you receive a shipment that is in a tampered state, we request you to not accept the parcel from the courier person and immediately inform us the situation and we will help you further. 

We cannot accept returns on any products that have been damaged or tarnished due to daily wear and tear.


What Is The Return Procedure?

To return the product, please fill in the form given below within 10 days from the date of delivery of your order. After we receive the form, we will respond within 1-2 working days and arrange a pick up for your product from the shipping address.

Please pack the product with tags intact in the original packaging.

In the event that a pickup cannot be arranged by us for reasons mentioned above, the customer is requested to package it and courier it at their own cost.

Sale of all discounted items is FINAL. No returns or exchanges will be accepted on discounted/sale products.


FancyPants Exchange Policy for Online Orders

Exchanges can be made for products if you need a different size. In this case, please fill the return form within 10 days from the date of delivery of your order. After we receive the form, we will respond within 1-2 working days and the return protocol will be followed. FancyPants will do its best to provide a size exchange but it is subject to availability. 


FancyPants Return Policy for In-store Orders

Returns and/or Exchanges are accepted in-store only, within 7 calendar days from the date of purchase, provided the clothes have not been used and/or damaged in any way and the original purchase receipt is provided. The FancyPants tag should be intact and untouched and the product should be in re-saleable condition as deemed by the FancyPants quality check team. 
There will be no return/exchange accepted on Accessories, Jewellery, Swimwear and Body Essentials. Goods bought on sale are not eligible for return or exchange.
FancyPants issues a credit code in case of return which is valid in-store only, for a period of one year from the date of issue.