FancyPants Return Policy
Return requests are accepted via the return form only.
We have a 10 day return policy. In the case that you want to return a product, please fill in the return form given below within 10 days from the date of delivery of the order. The order number can be found in the confirmation email as well as text message from FancyPants. After we receive the form, we will respond within 1-2 working days.
Provided that all return parameters are met, we will arrange for one free reverse pick-up from the location where the product was delivered. The return will be scheduled within 24 hours and the reverse pick up will take place within 7 working days. We will take 10-12 working days to receive the return.
The products have to be unused and the tags have to be secure on the product. Any sign of usage (tears, stains, broken hardware or foul odour) will result in failure of quality check and rejection of the return.
Please try clothing articles with the tags on to check sizes. If you are happy with the product you can remove the tags and trot around town being a FancyPants. If you have removed the tags of the product, we cannot accept the return.
Shoes are not eligible for return unless it is a size exchange. Please try shoes at home or on a carpeted surface to ensure that if you need a size exchange, the shoes are in perfect condition to pass our quality check. Size exchange is subject to product availability.
Sale of all discounted items is FINAL. No returns or exchanges will be accepted on discounted/sale products.
All products bought on special offers (eg. Introductory Offer) are eligible for return or exchange (subject to size availability), but will have to be couriered back by the client at their own cost.
There will be no returns or exchanges accepted on Swimsuits, Cover-ups and Bikinis due to hygiene reasons.
We do not accept returns or exchanges on accessories, sunglasses and jewellery due to the delicate nature of the product. Plating is sensitive to moisture. Refrain from spraying perfume once the jewellery is worn. Avoid contact with liquids.
We do not accept returns on International Orders due to high logistics costs.
No returns will be accepted on exchanged products or orders placed with store credit as exchanges and free returns are limited to one per transaction.
No returns or exchanges will be accepted on personalised, customized or modified products.
Pickup can only be done from the same address that the order was shipped to. We cannot change the pick-up address. In case of a change in address, the client will be requested to courier the item back to us. It should reach us within 10 days from the date the request was accepted.
No cash refunds are made for any product in the store. FancyPants will issue a credit code for the full amount paid (minus COD handling charge) upon receiving the product in unused and perfect condition.
FancyPants cannot arrange a pickup for products priced at Rs. 1500 or below. These will have to be couriered back by the client at their own cost.
FancyPants cannot arrange a pickup for accessories like home decor, shoes, etc. If the return is accepted by us, these will have to be couriered back by the client at their own cost. Since these are delicate products which can be damaged easily, please ensure the packaging guarantees the product safety. Any products received with broken parts, scratches or any other damage will not pass our return quality check and will be returned back to you as received.
Please note that till we do not receive full information from you, we will not process a return from our end. We do not accept any couriers that we are not already expecting to arrive. Please mention your name/order number on the package such that it is easily visible, we are not responsible for the return of the parcel if we cannot locate its origin or order number.
In case you receive a damaged piece, please email us at email@example.com with your order number and pictures of the damage in the product within 48 hours from the time of delivery. Please keep the tags intact. We will respond within 1-2 working days and dispatch a new piece as soon as possible.
We cannot accept returns on any products that have been damaged or tarnished due to daily wear and tear.
What Is The Return Procedure?
To return the product, please fill in the form given below within 10 days from the date that you received your order. After we receive the form, we will respond within 1-2 working days and arrange a pick up for your product from the shipping address.
Please pack the product with tags intact in the original packaging.
In the event that a pickup cannot be arranged by us for reasons mentioned above, the customer is requested to package it and courier it at their own cost to:
To: FancyPants Apparels LLP
4th Floor, Pace House,
NS Road No.1, Opp. Bhaidas Hall
Vile Parle W, Mumbai 400056
The courier must be received by us within 10 days of the return request being accepted. If we do not receive the product within 10 days we will be unable to accept the product.
Once we receive and examine the product and it clears our quality check, we will provide you with credit which will be redeemable on our website for 1 year from the date of issue. Please note that we do not make cash refunds.
FancyPants Exchange Policy
Exchanges can be made for products if you need a different size. In this case, please fill the return form within 10 days from the date that you received your order. After we receive the form, we will respond within 1-2 working days and the return protocol will be followed. FancyPants will do its best to provide a size exchange but it is subject to availability.